International Returns

Our International Returns solution gives you access to an outstanding cross-border returns service. It includes two options: Prepaid for free customer returns, or Partly-paid so customers can enjoy cheaper return postage rates.

With the Prepaid service, the shopper simply sticks the label on their parcel and drops it off at any national postal-service location.

Returns from different countries are sent to a unique returns center that will consolidate them before the goods are forwarded on to you. There is no minimum volume of returns required for this.

You and your customers can trace the whole process with Asendia Tracking.


  • Increased customer satisfaction; more reorders on your website
  • Harmonization of returns process with one label, regardless of the return origin
  • A great solution for destinations with low-volume returns
  • Consolidation of parcels in a unique returns center
  • Prepaid or Partly-paid options for greater control
  • Ability to follow whole process with Asendia Shipping and Asendia Tracking

Which service is right for you?


Prepaid Partly-Paid
For retailers who want to consolidate all their returns in one place Yes Yes
For retailers who want to offer free returns Yes
For retailers who want to charge shoppers a fixed price for returns Yes
For retailers who want to facilitate the returns procedure Yes

Our International Returns solution harmonizes the returns process for you and your customers.

Contact us to learn more

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